Our Revolutionary Return Policy
We take great pride in the quality of Colonial Williamsburg products. If for any reason you are not happy with your purchase, you may return the item(s) within 90 days of receiving the order for a full refund of the merchandise cost (less shipping cost). All merchandise must be unused, undamaged, and in original packaging, with an accompanying receipt. Refunds will be issued in like manner of purchase. Cash refunds will be issued by check no sooner than 10 banking days from the date of purchase. If you are unable to provide a receipt, we will issue a one-time exchange for merchandise at the lowest sales price.
Please note that we cannot accept returns on special order furniture, fabric, customized, engraved/monogrammed/personalized items, special order upholstery items and special order rugs, one-of-a-kind merchandise, or on items damaged through normal wear and tear. For further assistance, please call our customer service department at 1.800.446.9240 or send an email to firstname.lastname@example.org.
Full-repeat WILLIAMSBURG home fabric samples are available for a $50.00 refundable deposit. Please return your sample within 14 business days for a full refund of your deposit.We appreciate your prompt return to:
Products Distribution Center
The Colonial Williamsburg Foundation
201 Fifth Avenue
Williamsburg, VA 23185