Return Policy

Return Policy

We appreciate your business. All items must be returned to the address listed below, within 30 days of delivery or purchase. Once the item has been inspected a credit will be issued less the return shipping costs. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.

Items must be in new condition and in the original packaging (unopened) to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

- SALE Section Items

- Gift Cards
- Personalized Items (Engraved or Monogrammed)
- Special Order (Rugs, Fabric, Upholstery, and Customized Items)

For further assistance, please call our customer service department at 1.800.446.9240 or send an email to Our customer service hours are Monday - Friday, 10 a.m. - 4 p.m. EST.

Colonial Williamsburg Products
201 Fifth Avenue
Williamsburg, VA 23185