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Holiday Deadlines

The following holiday information and temporary changes to our shipping and returns policy cover the period November 1, 2020 - January 31, 2021. Information on this page is a supplement to our Shipping & Returns policy. Please note that all shipping carriers are expecting delays this season. We highly recommend ordering early for the holidays to avoid disappointment. We apologize, but express shipping will not be available this season.

November Deadlines

  • Monday, November 9 - Last day to place orders for Thanksgiving delivery. 

  • Wednesday, November 11 – Customer service and warehouse closed for Veteran's Day. Stores are open.

  • Friday, November 13 – Last day to contact us about your engraving order for holiday delivery.  

  • Monday, November 23 - Last day to place orders for Hanukkah delivery.

  • Thursday, November 26 and Friday, November 27 – Customer service and warehouse closed for Thanksgiving. Select stores are open - see below for hours.

For our military families: If you are shipping holiday orders to APO/FPO/DPO addresses, we recommend you place orders for Thanksgiving by November 2 and  Christmas, Hanukkah, and Kwanzaa no later than November 16 due to delays with USPS.

December 

  • Monday, December 7 – Last day to place orders for Christmas and Kwanzaa delivery.

  • Thursday, December 24 and Friday, December 25 – Customer service and warehouse closed for Christmas. Select stores are open Christmas day - see list below.

January

  • Friday, January 1 – Customer service and warehouse closed for New Year's Day. Select stores are open - see list below.

  • Friday, January 31 – Holiday returns deadline (see Extended Returns below.)

Extended Returns

Orders placed from November 1 - December 31, 2020 can be returned to us before January 31, 2021. We must receive your returned items at our warehouse prior to this date. Items that cannot be returned include:

  • Gift Cards

  • Ginger Cakes

  • All Personalized Items (such as engraving, monogramming, etc.) 

  • Special Orders (such as furniture or bulk orders made or ordered for you)

  • All Food & Drink category products

  • Clearance items - identified by prices ending in $.49

  • Cut fabric-by-the-yard

  • Any opened/used/worn merchandise

If you are not certain an item can be returned, please contact us first before sending returns to us. See our Shipping & Returns policy for additional information.

Holiday Store Hours

In town for the holidays? Select stores are open!

Thanksgiving Day

  • Craft House, Everything Williamsburg, and Boxwood and Berry in Merchants Square are open 11 am - 4 pm.
  • Revolutions at the Visitor Center is open 9 am - 5 pm.
  • Historic Area stores are open 11 am - 4 pm. (Golden Ball remains closed.)

Christmas Eve

  • Craft House, Everything Williamsburg, and Boxwood and Berry in Merchants Square are open 11 am - 5 pm.
  • Revolutions at the Visitor Center is open 9 am - 5 pm.
  • Historic Area stores are open 10 am - 5 pm. (Golden Ball remains closed.)

Christmas Day

  • Craft House, Everything Williamsburg, and Boxwood and Berry in Merchants Square are open 11 am - 4 pm.
  • Historic Area stores are open 11 am - 4 pm. (Golden Ball remains closed.)

New Years Eve

  • Craft House, Everything Williamsburg, and Boxwood and Berry in Merchants Square are open 11 am - 5 pm.
  • Historic Area stores are open 10 am - 5 pm. (Golden Ball remains closed.)

New Years Day

  • Craft House, Everything Williamsburg, and Boxwood and Berry in Merchants Square are open 11 am - 4 pm.
  • Revolutions at the Visitor Center is open 9 am - 5 pm.
  • Historic Area stores are open 11 am - 4 pm. (Golden Ball remains closed.)