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Shipping & Returns

By placing an order with us you are agreeing to the below Shipping and Returns Policies.

Shipping Policy

Prices do not include shipping unless otherwise noted on the product page.

Our carriers include UPS and USPS. We are not responsible for carrier delays or damaged shipments once your order is picked up from our warehouse.

All special order and pre-order items require additional preparation and delivery time. Look for the "Availability" message on each product page (posted under the price) for product-specific information.

Our normal shipping department hours are Monday-Friday, 8 am – 5 pm EST, with the exception of closings for holidays and inclement weather. Office closings outside of our normal business hours will be posted to our website. 

Standard Shipping

Most in-stock items ship within 2-3 business days. The arrival time may vary by your shipping location, the season, and chosen shipping method. Shipping prices will be provided at checkout. Please note that cheaper shipping options such as USPS Parcel Post have longer delivery times. 

Express Shipping

We offer 2-Day and Next Day shipping services on most items shipping within the contiguous 48 states. Express orders placed before 12 pm EST will be processed the same day. Orders placed after 12 pm EST will be processed on the next business day.

Our normal shipping department hours are Monday-Friday, 8 am – 5 pm EST, with the exception of closings for holidays and inclement weather. Office closings outside of our normal business hours will be posted to our website.

Please note: There may be times when express shipping methods are not available, such as during a free shipping promotion, or when we are conducting an inventory audit in our warehouse. If we have suspended express shipping, these options will not display to you at checkout.

In-Store Pick-Up

We are no longer offering in-store pickup as a shipping option on our website. You may arrange a purchase and pickup with one of our stores directly. Please contact us and we will connect you with the store offering the products you wish to purchase and pick up locally.

Items Shipped From the Manufacturer

We are no longer shipping items from the manufacturer. Many of these items are now regular in-stock items, but some are no longer available, such as our Williamsburg wallpaper. Visit the York Wallpaper website to order Williamsburg wallpaper directly from the manufacturer. 

International Orders

We are no longer shipping international orders through our website. Contact us to arrange international shipping from one of our stores.

Additional Services

Fabric Samples

Fabric Samples are available for home decorating fabric and bedding. Fabric samples are available for a fee of $1.00 and are yours to keep. Please contact us to order samples. Limit 5 per customer.

Gift Wrapping

Gift wrapping service is available for many of our products at an additional $5.50/item. At this time we can only add gift wrap to your order over the phone. Please contact us before placing your order to discuss gift wrapping needs.

Adding gift wrapping to your order will delay the processing of your order up to one additional business day, and up to 2-3 days during peak holidays shopping seasons.

Special Orders and Engraving

Special orders and engraved items cannot be returned and require additional processing time. Please note that you will be charged for special order items at the time of purchase. These are items that are made especially for you and cannot be re-sold.

Returns Policy

All items must be returned to the address listed below, within 30 days of shipped date. Items must be unopened and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). Once the item has been inspected a credit will be issued (less shipping cost.)

Please be sure to include your return form with the following information; the order number, the reason you are returning the product, and the RMA number, if provided by a customer service representative.

If you did not receive a return form with your order, please contact us and we will be glad to provide you with a return form.

Please note any orders returned to us with no order number, RMA, or reason for the return may result in a delay. Contact us to request a return if you did not receive a return form with your order.

Merchandise that cannot be returned includes:

  • Clearance Items - identified by prices ending in $.49
  • Gift Cards
  • Special Order and Personalized Items- Look for the "Availability" message on each product page (posted under the price) for product-specific information.

Mail Returns to:

Colonial Williamsburg Products
201 Fifth Avenue
Williamsburg, VA 23185

Returning Damaged Product

If your item arrived defective or damaged, please contact us and one of our customer service representatives will contact you within 1 to 2 business days and we will be happy to start your replacement process.

Restocking Fees on Canceled Orders

If you decide to cancel your special order, you will be charged a 25% restocking fee. All personalized items cannot be refunded if already made. For additional information please contact us.

Refunds

To request a refund, please contact us. Please expect to receive your refund within four weeks of returning the merchandise. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).