Holiday Information
The following holiday information and temporary changes to our shipping and returns policy covers the period November 1, 2024 - December 31, 2024. Information on this page is a supplement to our Shipping & Returns policy.
December
- Sunday, December 15 – Last day to place orders for free and ground shipping delivery before Christmas, Hanukkah, and Kwanzaa.
- Sunday, December 15 - Engraving orders must be placed by this day in order to be ready for in-store pickup ahead of Christmas and Hanukkah, and Kwanzaa.
- Thursday, December 19 - Last day to place orders for express shipping delivery before for Christmas and Hanukkah, and Kwanzaa. (Choose Next Day Air at checkout.)
Please Note: Express orders placed before 7 AM EST Monday through Friday will be processed the same business day. Orders placed after 7 AM EST Monday through Friday will be processed the next business day. We do not process, ship, or deliver orders on Saturdays or holidays, regardless of the shipping method chosen. - Tuesday and Wednesday, December 24-25 – Customer service and warehouse closed for Christmas. Our stores are open.
Extended Returns
Purchases made from November 1 - December 31, 2024, can be returned to us within 60 days from the purchase date. Items that cannot be returned include:
- Gift Cards
- All Food & Drink category products
- All Personalized Items (such as engraving, monogramming, etc.)
- Special Orders (such as furniture or bulk orders made or ordered for you)
- Clearance items - identified by prices ending in $.49
- Cut fabric-by-the-yard
- Any opened/used/worn merchandise
If you are not certain an item can be returned, please contact us before sending returns to us. See our Shipping & Returns policy for additional information.