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STORE UPDATE

Dear Customers,

We are excited to announce that Boxwood & Berry and Craft House in Merchants Square have re-opened! Our hours are currently 11 am - 5 pm daily. Additional stores in Merchants Square will open soon - check back here for updates. We look forward to serving you soon.

We are following guidelines for Virginia's Phase 1 re-opening of non-essential retail businesses for your safety and the safety of our staff. Please note that effective Friday, May 29, customers will be required to wear face coverings while inside retail stores. Please see Virginia Executive Order 63 for details (PDF). Please see the CDC's guidance on face coverings here.

Online shopping is still available but we have made a few adjustments to our operations:

  • Express shipping is not available during this time.

  • Our call center is closed. Please use our contact form and we will reply to your message at our earliest opportunity. Our response may be delayed.

  • Costume, custom furniture, and engraving services are temporarily unavailable. Orders already placed with us will be honored.

  • Our historic bakery is closed. We are not accepting new Ginger Cake orders.
  • We are not able to process custom amount gift cards at this time. Denominations of $10, $25, $50, and $100 are still available.

  • We have extended our returns window. Purchases made at our stores or online after March 1, 2020 can be returned through July 31, 2020. All other restrictions on returns still apply. (See our Shipping and Returns policy here.)

  • UPS suspended their service guarantee effective March 26, 2020. USPS announced on April 17, 2020 that they are experiencing service delays. You should expect your order to take a little longer than usual to arrive due to service disruptions caused by COVID-19.

  • We are experiencing a higher than normal order volume. Our current fulfillment time is approximately 3-7 business days. 

Thank you for your continued support and patience! For official updates on the temporary closure and re-opening of Colonial Williamsburg please visit this page.

All the Best,

The Shops at Colonial Williamsburg Team