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    • STORE UPDATE

    Dear Customers,

    We are excited to announce our stores are steadily re-opening and some of our retail services have resumed! Please check back often for the latest information.

    Retail Stores

    • Open Now:

      Boxwood & Berry, Craft House, Everything Williamsburg, and Williamsburg at Home in Merchants Square; 11 am - 5 pm daily.

      Market House in the Historic Area; 11 am - 5 pm Friday - Saturday. 

      John Greenhow, Prentis, Tarpley, Thompson, and Co.; and William Pitt in the Historic Area; 11 am - 5 pm daily.  

      The Art Museums of Colonial Williamsburg Gift Shop; 10 am - 6 pm daily.

      The Williamsburg Lodge Gift Shop; 10 am - 6 pm daily.

      Revolutions at the Visitor Center; 10 am - 6 pm daily.

      Please note that dressing rooms at all stores will be closed until further notice.

    • Closed:

      Golden Ball. Jewelry from Golden Ball can be purchased at Tarpley's. 

    We are following guidelines for Virginia's re-opening of non-essential retail businesses for your safety and the safety of our staff. Face coverings are currently required to enter our stores. We look forward to serving you soon.

    Retail Services

    • Costume rentals and custom costume orders are unavailable for the foreseeable future. Ready-made costume items are available for purchase at Tarpley's, but changing rooms will be closed at all stores. 
    • Our historic bakery is closed. We are not accepting new Ginger Cake orders at this time.

    Online Shopping and Customer Service

    • Express shipping is not available at this time.

    • Our call center has re-opened! Phone lines are open 10 am - 1 pm EST, Monday-Friday. You may also contact us online and we will reply to your message at our earliest opportunity. Our response may be delayed.

    • We have extended our returns window. Purchases made at our stores or online from March 1 - July 1 can be returned through July 31, 2020. After July 31 our normal returns time frame applies. See our Shipping and Returns policy for additional information.

    • Due to increased demand, UPS and USPS are experiencing service delays. You should expect your order to take a little longer than usual to arrive due to service disruptions caused by COVID-19.

    • We are experiencing a higher than normal online order volume. Our current fulfillment time is approximately 3-7 business days. 

    Thank you for your continued support and patience! For official updates about the re-opening of Colonial Williamsburg please visit this page.

    All the Best,

    The Shops at Colonial Williamsburg Team